Refund Policy

1. Overview

At Nimbuz Platform, we strive to provide exceptional service to all our customers. This Refund Policy outlines the circumstances under which refunds may be issued and the procedures for requesting them.

We encourage all customers to review this policy carefully before making a purchase or subscribing to our services.

2. Free Trial and Money-Back Guarantee

2.1 Free Trial Period

We offer a free trial period for new customers to evaluate our platform. During this period:

• No charges will be applied to your account
• You can cancel at any time without any obligations
• All features are available with usage limits as specified
• Your trial will automatically expire if not converted to a paid plan

2.2 30-Day Money-Back Guarantee

For first-time customers, we offer a 30-day money-back guarantee on annual plans:

• Valid for the first 30 days after initial payment
• Applies only to annual subscription plans
• Full refund will be processed if requested within this period
• Does not apply to usage-based charges or add-on services

3. Refund Eligibility

3.1 Eligible Refund Scenarios

Refunds may be considered in the following circumstances:

• Service outages exceeding our SLA commitments
• Billing errors or duplicate charges
• Technical issues preventing service usage for extended periods
• Cancellation within the 30-day money-back guarantee period
• Unauthorized charges on your account

3.2 Non-Eligible Refund Scenarios

Refunds will not be provided in the following cases:

• Monthly subscription cancellations (no pro-rata refunds)
• Usage-based charges for resources consumed
• Third-party service fees or marketplace purchases
• Cancellations due to violation of Terms of Service
• Changes in business requirements or strategy
• Failure to use the service for personal reasons
• Requests made after the eligible refund period

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via email at info@dilligentech.com
2. Include your account details and reason for the refund request
3. Provide any relevant documentation or evidence
4. Our team will review your request within 5-7 business days

4.2 Required Information

When requesting a refund, please provide:

• Account email address or customer ID
• Invoice number or transaction ID
• Detailed explanation of the refund reason
• Supporting documentation if applicable
• Preferred refund method

5. Refund Processing

5.1 Review Timeline

Our refund review process includes:

• Initial review within 2 business days
• Detailed investigation if required (3-5 business days)
• Final decision communicated within 7 business days
• Processing of approved refunds within 10 business days

5.2 Refund Methods

Approved refunds will be processed using the following methods:

• Credit card refunds: 5-10 business days to appear on statement
• Bank transfers: 3-7 business days depending on bank
• PayPal refunds: 1-3 business days
• Account credits: Applied immediately for future usage

6. Partial Refunds

In certain circumstances, partial refunds may be offered:

• Pro-rata refunds for annual plans cancelled mid-term (case-by-case basis)
• Service credit for extended outages
• Adjustment for billing errors or overcharges
• Compensation for significant service disruptions

7. Cancellation vs. Refund

7.1 Service Cancellation

You can cancel your subscription at any time:

• Monthly plans: Service continues until the end of the billing cycle
• Annual plans: Service continues until the end of the subscription period
• No automatic refunds for unused portions (except money-back guarantee)
• Data export available for 30 days after cancellation

7.2 Account Suspension

If your account is suspended due to policy violations:

• No refunds will be provided for the remaining subscription period
• Access to data may be limited or restricted
• Reinstatement possible upon resolution of violations

8. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company:

• Please contact our support team to resolve the issue
• Most billing disputes can be resolved quickly through direct communication
• Chargebacks may result in account suspension
• We reserve the right to dispute illegitimate chargebacks

9. Service Level Agreement (SLA) Credits

If we fail to meet our SLA commitments:

• Service credits will be automatically applied to your account
• Credits are calculated based on the duration and impact of the outage
• SLA credits do not constitute cash refunds
• Credits can be used for future service payments

10. Exceptions and Special Circumstances

We may consider refund requests outside of this policy in exceptional circumstances:

• Extended service outages beyond our control
• Major platform changes affecting core functionality
• Regulatory or compliance issues
• Extraordinary customer situations (evaluated case-by-case)

11. Policy Changes

This Refund Policy may be updated periodically. Changes will be communicated through:

• Email notifications to account holders
• Updates posted on our website
• In-platform notifications
• Revised "Last updated" date on this page

12. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: info@dilligentech.com
• Phone: +91 9361244204, +91 9900578552
• Address: 106, Bilden's Paradise, B-Block, Malleshpalya, Bengaluru - 560075
• Support Hours: Monday - Friday, 9:00 AM - 6:00 PM IST